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Privacy Policy

Privacy Policy
Last Updated: August 30, 2024

This Privacy Policy describes how RETROGAMER LLC (operating as Pocket Console, "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make purchases from our website https://pocketconsole.com (the "Site") or engage with us through other means (collectively, the "Services"). The terms "you" and "your" refer to individuals who use or interact with our Services, including customers, website visitors, or any other persons whose data we may collect in accordance with this Privacy Policy.

Company Information:

Pocket Console
RETROGAMER LLC
87, Southgate Way, Orton Southgate, Peterborough, PE2 6YG

Please review this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as outlined below. If you do not agree with this Privacy Policy, you should refrain from using or accessing the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updated version will be posted on the Site, with a revised "Last Updated" date. We may also take additional steps as required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources in order to provide our Services. The type of personal information we collect depends on how you interact with our Site. In addition to the specific uses described below, we may use your information to communicate with you, fulfill services, comply with legal obligations, enforce terms of service, and protect the Services and our users.

Types of Personal Information We Collect

"Personal information" refers to data that can be used to identify you or is related to you. The specific types of personal information we collect depend on how you interact with our Services. Below are the categories of personal information we may collect:

Information You Provide Directly

We may collect personal details directly from you when you use the Services, such as:

  • Contact Information: Name, address, phone number, email address.
  • Order Information: Billing and shipping address, payment information, order history.
  • Account Information: Username, password, security questions.
  • Shopping Behavior: Items you view, add to your cart, or place on your wishlist.
  • Customer Support: Information you provide when contacting us for support or inquiries.

Certain features of our Services may require you to provide specific information. If you choose not to provide this information, you may not be able to use these features.

Information Collected Through Cookies and Tracking Technologies

We use cookies and similar technologies to automatically collect certain information about your interactions with our Site. This includes:

  • Usage Data: Information about how you access and use our Site.
  • Device and Browser Information: Information about the device and browser you use.
  • Network and IP Address: Details about your network connection and IP address.
Information from Third Parties

We may receive personal information about you from third parties, such as:

  • Service Providers: Vendors who support our Services, such as Shopify, payment processors, or fulfillment partners.
  • Tracking Technologies: Information collected through third-party services that track user interactions, such as email open rates, site visits, and engagement with advertisements.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of data provided by third parties or their privacy practices.

How We Use Your Personal Information

We use the personal information we collect for various purposes, including:

  • Providing Products and Services: To process transactions, fulfill orders, manage accounts, and facilitate returns or exchanges.
  • Marketing and Advertising: To send promotional communications, offer personalized content, and display relevant advertisements.
  • Security and Fraud Prevention: To detect and prevent fraud or other illegal activities and ensure the security of our Services.
  • Communication: To provide customer support, respond to inquiries, and improve our Services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site, such as remembering preferences, analyzing usage patterns, and delivering personalized content. You can control cookie settings through your browser, though disabling cookies may limit some functionalities of the Services.

For detailed information on how we use cookies, including third-party cookies, please refer to Shopify’s cookie policy.

How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: To vendors who assist with our operations, such as payment processing, shipping, data analysis, and customer support.
  • Marketing and Business Partners: To third parties we partner with for advertising and promotional purposes.
  • Legal and Regulatory Compliance: To comply with legal obligations, such as responding to subpoenas or enforcing our terms of service.
  • Business Transfers: In the event of a merger, acquisition, or other business transaction.

User-Generated Content

If you submit content, such as product reviews or comments, to publicly accessible areas of our Services, this content may be viewed by others. We are not responsible for the privacy or security of information you make publicly available.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Data

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors. If you believe that we have collected such information, please contact us immediately to request its deletion.

Security and Retention of Your Information

While we implement reasonable security measures to protect your personal information, no data transmission or storage is completely secure. We recommend that you avoid sharing sensitive information through unsecured channels.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

  • Right to Access: The right to request a copy of your personal information.
  • Right to Deletion: The right to request that we delete your personal information.
  • Right to Correct: The right to request corrections to inaccurate or incomplete information.
  • Right to Portability: The right to obtain a copy of your personal information in a portable format.
  • Right to Restrict Processing: The right to request restrictions on the processing of your personal information.
  • Right to Withdraw Consent: If we rely on consent for processing, you may withdraw your consent at any time.

To exercise these rights, please contact us using the details provided below. You can also manage your communication preferences through our email preferences center.

Complaints

If you have concerns regarding our privacy practices or how we handle your personal information, please contact us directly. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, processed, and stored outside your home country, including in the United States. If you are in the European Union, we will use appropriate legal mechanisms to protect your personal information during such transfers.

Contact Information

For any questions regarding this Privacy Policy, or to exercise your rights, please contact us at:

Email: info@pocketconsole.com
Mail:
Pocket Console
RETROGAMER MARKETING LLC
87, Southgate Way, Orton Southgate, Peterborough, PE2 6YG

What Included in the box?

Unbox the fun with The Pocket Console! Inside, you'll find everything you need to get started: a USB-C charger, a light screen protector, handy screen cleaners, and easy-to-follow instructions. Just power it on, and you're ready to dive into your favourite retro handheld games—right out of the box!

How Do I Take Care of My Pocket Console?

Guidelines for Optimal Usage

  1. Proper Shutdown Procedure
    To maintain optimal performance, always follow the correct shutdown process. Press the START button to access Settings, then select QUIT. From the Options menu, choose SHUTDOWN SYSTEM to power off the device completely. Avoid using the RESTART SYSTEM option.
  2. Exiting a Game
    When you're finished playing, press SELECT and START simultaneously (SELECT+START) to exit the game safely and efficiently.
  3. Caution with the "R" Button
    Handle the R button on the left side with care. This button functions as a reset button, and frequent use may result in lost game progress. Overuse can also lead to system file corruption, data loss, and potential startup failures.

By following these guidelines, you can enhance your user experience, safeguard your data, and ensure the long-term functionality of your system.

Do You Offer Free Worldwide Shipping

Yes, we are proud to offer FREE shipping to customers across the globe, ensuring a seamless and cost-effective shopping experience no matter where you are located."

Does it come with any software?

No, the pocket console does NOT include any software or preinstalled games.