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Shipping FAQs

Shipping FAQs

Thank you for reaching out! If you have any questions regarding your package, please refer to our frequently asked questions below. If you don't find the information you're looking for, please don't hesitate to contact us using the details provided at the bottom of this page.

Where is my package?
Once your order is placed, it typically takes 1-2 business days to process, with delivery taking an additional 7-10 business days worldwide, Canada, and Austria. If your package has not arrived after this timeframe, please contact our customer service team for further assistance.

How can I find my tracking code?
You will receive a Track & Trace code via email once your order has shipped. Please check your spam or junk folder, as our emails may occasionally be filtered there. Please note that it may take some time for the tracking link to become active.

What should I do if I am not satisfied with my package?
For instructions on how to return or exchange your item, please visit our Exchanges & Returns page.

If you still have questions, feel free to contact us directly:
info@pocketconsole.com

What Included in the box?

Unbox the fun with The Pocket Console! Inside, you'll find everything you need to get started: a USB-C charger, a light screen protector, handy screen cleaners, and easy-to-follow instructions. Just power it on, and you're ready to dive into your favourite retro handheld games—right out of the box!

How Do I Take Care of My Pocket Console?

Guidelines for Optimal Usage

  1. Proper Shutdown Procedure
    To maintain optimal performance, always follow the correct shutdown process. Press the START button to access Settings, then select QUIT. From the Options menu, choose SHUTDOWN SYSTEM to power off the device completely. Avoid using the RESTART SYSTEM option.
  2. Exiting a Game
    When you're finished playing, press SELECT and START simultaneously (SELECT+START) to exit the game safely and efficiently.
  3. Caution with the "R" Button
    Handle the R button on the left side with care. This button functions as a reset button, and frequent use may result in lost game progress. Overuse can also lead to system file corruption, data loss, and potential startup failures.

By following these guidelines, you can enhance your user experience, safeguard your data, and ensure the long-term functionality of your system.

Do You Offer Free Worldwide Shipping

Yes, we are proud to offer FREE shipping to customers across the globe, ensuring a seamless and cost-effective shopping experience no matter where you are located."

Does it come with any software?

No, the pocket console does NOT include any software or preinstalled games.