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Shipping Policy

Shipping Information

Delivery Areas:
We offer worldwide shipping to all locations.

Shipping Costs:
Enjoy free shipping on all orders, worldwide.

Shipping Times:

  • Order Cut-Off Time: Orders placed by 2:00 PM PST (GMT-08:00) will be processed on the same business day.
  • Processing Time: Orders typically require 1-2 business days to process.
  • Delivery Time: After processing, delivery generally takes 7-10 business days, depending on your location.

Once your order has been shipped, you will receive an email with tracking details to monitor the progress of your shipment. Should you have any questions or require assistance, our dedicated customer service team is available to help.

What Included in the box?

Unbox the fun with The Pocket Console! Inside, you'll find everything you need to get started: a USB-C charger, a light screen protector, handy screen cleaners, and easy-to-follow instructions. Just power it on, and you're ready to dive into your favourite retro handheld games—right out of the box!

How Do I Take Care of My Pocket Console?

Guidelines for Optimal Usage

  1. Proper Shutdown Procedure
    To maintain optimal performance, always follow the correct shutdown process. Press the START button to access Settings, then select QUIT. From the Options menu, choose SHUTDOWN SYSTEM to power off the device completely. Avoid using the RESTART SYSTEM option.
  2. Exiting a Game
    When you're finished playing, press SELECT and START simultaneously (SELECT+START) to exit the game safely and efficiently.
  3. Caution with the "R" Button
    Handle the R button on the left side with care. This button functions as a reset button, and frequent use may result in lost game progress. Overuse can also lead to system file corruption, data loss, and potential startup failures.

By following these guidelines, you can enhance your user experience, safeguard your data, and ensure the long-term functionality of your system.

Do You Offer Free Worldwide Shipping

Yes, we are proud to offer FREE shipping to customers across the globe, ensuring a seamless and cost-effective shopping experience no matter where you are located."

Does it come with any software?

No, the pocket console does NOT include any software or preinstalled games.